Practice & Patient Responsibilities
We endeavour to provide the best possible service to our patients. You have a right to expect a high standard of care from the Surgery.
We adhere strictly to our confidentiality policy and kindly request patients to respect this and not to request information about anyone other than themselves. All patient records are confidential. You have the right to request access to your medical records. Please contact us if this is required. On occasion, the law requires us to pass on information. Please be assured that only specific information will be passed on if there is a genuine clinical need, for example, child protection issues or issues related to certain communicable diseases which may pose a threat to the general public.
In line with Government recommendations for the NHS, we operate a Zero-Tolerance policy for inappropriate or threatening behaviour. Such behaviour may result in removal from our practice list. We aim to treat you courteously at all times and expect you to treat our staff in a similarly respectful way. Remember, we are here to help you.
Patients are requested to attend all booked appointments. Failure to attend three consecutive appointments without reason will result in patients being asked to leave the practice list.
Please inform the Surgery of any change on your circumstances, such as change of address, phone number or surname.
Chaperones can be arranged on request.